With the ultimate end-to-end bot building platform, SAP Conversational AI helps corporations transform the employee experiences. This enables your team to train, build, connect and monitor intelligent chatbots, and a powerful digital assistant for the modern enterprise.

To provide a simple experience for all employee’s tasks, the SAP Conversational AI team is collaborating closely with all the SAP’s lines of businesses, like SAP SuccessFactors, SAP S/4HANA or SAP Concur to augment their products with powerful chatbots built with the platform, capable of guiding the user to the right page, answering FAQs and execute simple tasks.

All these chatbots can be integrated seamlessly into one unique interface: the digital assistant. Instead of having specific solution chatbots, employees can ask any SAP related questions and get an instant answer. And good news, it also works with non-SAP processes! Companies can build any use case they want with the SAP Conversational AI bot building platform and integrate them seamlessly into the digital assistant afterwards. In short, SAP Conversational AI empowers you with a valuable and always-on extra set of hands designed to help employees focus on higher-value tasks. It’s simple. By freeing up time, chatbots can help employees focus on strategic initiatives and creative problem solving.

HR management systems, like SAP SuccessFactors, allow your organization to run their HR processes in the cloud. These systems act as a primary resource for employees to get information about the company, policies, and people. The average employee can sometimes feel overwhelmed when trying to execute HR tasks or find the right information, especially when looking for a quick and simple answer.

SAP Conversational AI can help employees navigate through HR processes with ease.A chatbot can be used to help employees complete simple HR tasks, answer HR questions, and get to the correct place within the application. At its core, the digital assistant is designed to help make it easier and faster for people to get answers to their HR-related questions.

SAP Concur provides businesses with travel and expense management services. Travel policies can sometimes be tough to find and understand, leaving business travelers confused and, in some cases, out of compliance. To avoid mishaps, company travel admins might end-up spending several hours answering simple policy questions.

With the help of SAP Conversational AI, the Concur Policy bot is designed to help employees get answers about SAP travel policies through an efficient and conversational interface. The bot helps to reduce compliance errors, preventing unnecessary company spend, and improving employee satisfaction. The bot also reduces the workload of travel admins, allowing them to focus on topics with higher value.

In the past, employees have relied on email or phone calls to contact HR for simple queries related to vacation time, medical leave or benefits. Since HR processes, forms and policies are the same for every employee, HR professionals repeatedly answer the same questions.

Conversational AI can help organizations provide a self-service mechanism to assist employees with common HR questions or requests such as filling timesheets, requesting time off and viewing payroll statements. Shifting from transactional interactions to conversational interfaces using an automated HR assistant can provide benefits such as 24/7 support and a faster response time. Employees do not have to navigate through their company’s intranet, HR or payroll systems to find the information they need or wait for someone on the HR team to answer their questions, saving time for both employees and HR professionals and allowing them to work on more productive activities.

Automation and cost reduction are two key business priorities for IT decision-makers.

Conversational AI can support these efforts, improving IT productivity by handling routine tier one issues such as password reset and unlock, incident reports, status updates and case assignment. Deploying conversational AI for IT service management will yield several benefits for IT organizations.

Virtual agents can be used to deflect routine tier one tickets from being sent to human agents, allowing them to focus on resolving more complex issues. Other benefits include providing users with a conversational interface that is available 24/7 and a faster response time.

Onboarding is critical for integrating new hires into an organization, but it can be a tedious and slow process that entails guiding them through numerous forms and setting them up with business applications and the equipment they will need to do their job.

A cumbersome onboarding process not only creates a negative first impression, but it can also hinder employees’ ability to assume their roles in an efficient and productive manner.

Conversational AI can help organizations streamline the process, aligning siloed IT, finance and HR processes. For example, rather than having new hires navigate their company’s intranet or other systems to find relevant information, chatbots can give employees access to information, providing automated responses to questions regarding company benefits, salary and IT systems.

Similarly, instead of asking them to fill out numerous forms and documents, an onboarding bot can assist new employees through the process, gathering the information needed to properly enroll them and provision them into the proper HR and business systems they will need.

In addition to reducing the time it takes to ramp up and onboard new hires, organizations can leverage conversational AI to provide an improved user experience, enabling employees to become productive and engaged team members from day one.