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how does this work?

Using a common channel, such as Microsoft Teams, Slack, corporate mobile apps, a customer with a concern or issue that needs to be fixed creates a ticket, otherwise known as a request. The ticket is immediately sent to the Jira Service Desk queue where the issue is investigated and solved.

why trust us?

what's jira?

  • JIRA is an incident management tool used for PCoE customers and internal projects.
  • • Custom workflows
  • • Enforce quality as per quality guidelines and SLAs
    - Define and maintain SLAs
  • • Pre-configured to assist commonly reported incidents
  • • 24/7 service

sla (service level agreements)

SLA defines the expectations of services the customer and vendor agree upon, the metrics on how well the services are measured and what happens when agreed on terms are not met. This is customizable for each customer so that specific services are prioritized and that you can see how well customer issues are handled.

certifications and recognitions

. SAP VAR (Value Added Re-seller)
. SAP SERVICE, BUILD and RUN Partner
. SAP Recognized Expertise in 10+ industries
. SAP S/4 HANA Conversion factory in North America
. INC 5000 – 2019 (fastest growing companies)

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