SAP Services Cloud
With SAP Service Cloud connect customer service operations to the entire value chain, accelerate issue resolution, and increase profitability.
Cognitus is helping businesses develop a more connected approach to customer service to gain an edge that helps protect the brand and increase revenue.
Resolve customer issues quickly
Multichannel ticketing- Intelligent routing
- Self Service
- Agent Assisted Service
- Serve your customers through chatbot, phone, chat, SMS, e-mail, and social channels
Integration
- Back office
- SAP and non-SAP sales, commerce, and marketing platforms
- SAP Field Service Management
- Experience Management solutions from SAP and Qualtrics
