Hummingbird® by
Cognitus- Application
Management Services

Consistent model, optimal costs, flexible offerings, global delivery network –
capsuled together for a customer-first service.
Get the most out of your SAP implementation with Cognitus’ Hummingbird AMS Portfolio
Watch Video

join us > NEW 15min iAMS WEBINAR INTERVIEW

Improve your SAP support using Microsoft Teams Chatbot while reducing TCO

12th

aug

11am

est

Pratap Gulabrao

Vice President Global Digital Operations @Cognitus

Harsh Vardhan Mishra

VP Sales @Cognitus

Cognitus’ Hummingbird portfolio provides a full suite of Application Management Support, SAP Partner Center of Expertise support and Staff Augmentation services for systems running on SAP. We also provide resources for Azure cloud platform.

In each project, our team leverages deep specialization in SAP Lines of Business (LoB) along with technical expertise in BASIS, Security, GRC, SAP ABAP, Administration, SAP NetWeaver; and other operating systems like BODS, Tableau, Hadoop, etc. Cognitus’ 20 years of experience in SAP implementations, AMS support, building and designing SAP functionality make us a leader in the world of SAP. Our lead functional consultants understand the business side too and will be able to provide a clear and comprehensible approach to the right AMS solution for your business.

We are a trusted SAP partner that you can rely on too, to be your long-term partner.

THE SIX PILLARS OF HUMMINGBIRD AMS

Offering a competitive consumption-based model, HUMMINGBIRD employs best-in-class tools to bring a truly integrated digital ecosystem for your enterprise application landscape, enabling you to sit back and focus on your business while we take care of your software systems. We help companies strengthen their competitive position by reducing cost of ownership while improving business performance and facilitating round-the-clock support services. We strive to stabilize, optimize and transform your business while following an automation-first approach to bring the best out of your existing ERP implementation.

To provide you with the best ERP management and support, tailoring solutions specific to your business needs and enable your organization to be focused and drive more value from your SAP landscape.

Cognitus offers Digital Assistant (DA) service desk, a next-gen solution to augment live support desk. The DA service desk integrates with an existing ticketing system and with SAP CAI/ Microsoft Teams. A user can use chatbots running on SAP CAI/ Microsoft Teams to raise a ticket. It is a smart system that self- improves and scales with use of AI and machine learning.

digital assistant service desk

Software Issues

Raise Ticket

Reset Password

The DA service desk can be used to raise tickets and resolve routine requests like change of password. This frees up your resources and reduces human error.

We apply the ITIL / IT services Management (ITSM) best practices- this helps align the AMS approach to business needs with respect to Architecture Management, Knowledge Management, Organizational Change Management, Portfolio Management, Information Security Management and Continuous Improvement.

Uses ITIL best practices
Onshore/Offshore/ nearshore support
Increase focus on business needs
Lower TCO
SAP certified services

SAP Certified Application Management Services (AMS)

Cognitus is certified by SAP for maintenance, daily operations, and ongoing functional support for business applications for SAP Business Suite, SAP S/4HANA®, and SAP SuccessFactors® solutions. Solution-related, extensive functional SAP application skills and experience is mandatory for this authorization.

Authorized SAP Partner Center of Expertise (PCoE)

Cognitus is an SAP authorized Partner Center of Expertise for providing L2, L3 support in adherence with SAP best practices backed by SAP Enterprise Support.

Certified for SAP HANA operations and hosting operations

Cognitus is a certified provider of ongoing technical operations of SAP applications and for managing solutions running on SAP HANA.

SAP Certified Team

Our consultants are SAP certified and continuously upskill via SAP Learning Hub

our services cover the entire sap lifecycle

Our end-to-end services help lift and shift your existing applications to the Cloud, or migrate to HANA or SAP S/4HANA as your final destination.

Hummingbird PCoE with SAP Enterprise Support

Cognitus is a certified SAP PCoE to perform all tasks related to the provision of support and maintenance services to SAP customers for Level 1 and Level 2 Support and liaise with SAP for Level 3 support on your behalf for mission critical support.

SAP Support Portal

With your Universal ID, you will need only ONE password for all your SAP accounts Incident Matching New Product Support Channel for High Priority Incidents

  • With your Universal ID, you will need only ONE password for all your SAP accounts

  • Knowledge Transfer for SAP products

  • Incident Matching

  • New Product Support Channel for High Priority Incidents

SAP Notes Database

Look for new features or enhacements for 5/4HANA Cloud Try SAP’s built-in supoort and talk to SAP CoPillot directly (available fo S/4HANA Cloud and SAP IBP) Automatic download of SAP Notes in multiple languages

  • Look for new features or enhancements for S/4HANA Cloud

  • Try SAP’s built-in support and talk to SAP CoPilot directly (available for S/4HANA Cloud and SAP IBP)

  • Automatic download of SAP Notes in multiple languages

SAP Note Assitant

Digitally-Signed SAP Notes Rapidly Implement specific SAP Notes Easily install specific corrections to SAP solution recognizes any dependencies on SAP Notes, Support Packages, and modifications that have already been implemented

  • Digitally-Signed SAP Notes

  • Rapidly implement specific SAP Notes

  • Easily install specific corrections to SAP solutions

  • Recognizes any dependencies on SAP Notes, Support Packages, and modifications that have already been implemented

case study

employee on-boarding automation

short description

Leverage hyperautomation a combination of Chatbot + RPA to simplify the onboarding process. HR can fill up a simple form in Teams (chatbot) which will in turn add a new employee in SF EC, assign asset (laptop) to employee, trigger background check and send NDA/Contract for signatures.

quantifiable benefit

While it takes several disjointed steps and a couple of hours to do basics steps on onboarding, the presented solution reduces the time to 2.5 minutes per employee, combined with almost absolute precision.

success factors modules uses

Employee Central SAP S/4HANA Assets Management.

intelligent technology components used

1- SAP iRPA (Automation tool)
2- Channel: Microsoft Teams (Chatbot)

WE’RE READY
WHEN YOU ARE.