We live in a world where artificial intelligence (AI) has emerged as one of the most significant technologies of today. Driven by key trends like vast increases in the amount of data, significant improvements in machine learning algorithms, and exponential advances in hardware speed, AI is on course to drastically change the enterprise.
In near future, use of AI interfaces may supersede traditional user interfaces as consumers shift their preference towards conversational interfaces where they can interact through natural language. To work with the paradigm shift, enterprise must provide a user experience that is for the screen and beyond the screen.
Conversational AI, also known as Digital Assistants, can understand and carry out repetitive tasks with high precision and in the blink of an eye.
Essentially, the Digital Assistants by Cognitus are available in two flavors:
1.Chatbot based: Available in your favorite business communication software such as Microsoft Teams, Slack, Google Hangouts etc. The chatbots can understand plain English (and many other languages) using NLP (Natural Language Processing)
2.RPA based: Robotics Process Automation (RPA) can run an end-to-end well-defined process with or without human intervention.
Cognitus' years of experience and strong leadership enables to provide to its clients:
Deliver intuitive employee self-service
Conversational interfaces where users can interact through natural language
Ensure a delightful user experience
Enable users to centralize the acquisition of all user interaction data across all products over time
Enable business users to work seamlessly and efficiently on a business transaction with colleagues, customers, and partners
Revolutionize business processes
Receive relevant information and insights about the user’s activities
Provide customers immediate answers to their questions
Improve end user productivity with conversational capabilities for commercial projects
Using RPA and AI, Identify and Automate manual and repetitive processes that are cost eective and have the highest time savings. In this case repetitive (Daily, Weekly, monthly etc.) invoices can be automated along with the month end process which happens on Day 1-4 of month end close cycle every month.
Scope: Invoice Receipt Through Payment
Centralized – Shared Service Center in Malaysia
18 AP team members; 4 Payment team members
23k invoices per month / 276k invoices per year
29% automated (16.5% EDI / 11.0% RPA / 1.5% other)
AP has been scaling/automating resulting in less headcount
Above screen illustrates many successes that Cognitus can bring to your Company using Hyperautomation technologies.